Privacy Policy

1. Who We Are

George House Material provides multi-category building material procurement and project coordination services, including product selection, quotations, drawings and sample coordination, production follow-up, quality control, consolidated packing and international delivery support.

For the purposes of applicable data protection law, George House Material is responsible for the personal information described in this policy unless stated otherwise.

2. Information We Collect

Information you provide

We may collect information that you choose to provide, including:

• Your name, company name, job title and country or region.
• Your email address, telephone number, WhatsApp number and preferred contact method.
• Project type, location, schedule, budget range and other project requirements.
• Messages and correspondence you send to us.
• Files you upload or send, such as BOQs, material schedules, drawings, specifications, product lists and reference images.
• Quotation, order, delivery and after-sales information if you enter into a business relationship with us.

Please do not send sensitive personal information or confidential third-party information that is not necessary for us to review your inquiry. If project files contain information about other people, you should have authority to provide that information to us.

Information collected automatically

When you use the website, we and our service providers may automatically collect:

• IP address and approximate location derived from it.
• Browser type, device type, operating system and language settings.
• Pages viewed, links clicked, referring page, access time and interaction data.
• Cookie identifiers and similar technical information.
• Security, diagnostic and server log information.

3. How We Use Information

We may use personal information to:

• Receive, review and respond to inquiries.
• Understand project requirements and prepare or coordinate quotations.
• Communicate about products, drawings, samples, production, quality control, packing, shipping and after-sales support.
• Manage our business relationship and maintain project records.
• Operate, maintain, secure and troubleshoot the website.
• Measure website performance and understand how visitors use the website.
• Prevent spam, fraud, misuse and security incidents.
• Comply with legal obligations and establish, exercise or defend legal claims.
• Send relevant business communications where permitted by law. You may opt out of promotional communications at any time.

4. Legal Bases for Processing

Where applicable law requires a legal basis, we rely on one or more of the following:

5. Cookies and Analytics

Cookies are small files stored on your device. We may also use similar technologies, such as local storage and tags. These technologies may be used to keep the website functioning, protect it from abuse, remember choices and understand website usage.

Types of technologies we use

Google Analytics

We use Google Analytics to understand how visitors interact with the website. Google Analytics may use first-party cookies and collect information about your device, browser and activity on the website. You can learn more in Google's Privacy Policy and use the Google Analytics Opt-out Browser Add-on where available.

Cloudflare

We use Cloudflare for content delivery, website performance and security. Cloudflare may process IP addresses, traffic and security information to provide these services. See Cloudflare's Privacy Policy for more information.

Your cookie choices

Where required by law, we will request permission before using non-essential cookies. If a cookie preference tool is available on the website, you can use it to change your choices. You can also block or delete cookies through your browser settings, although doing so may affect some website functions. Withdrawing consent does not affect processing that occurred before withdrawal.

6. How We Share Information

We may share personal information only as reasonably necessary with:

• Our personnel and project team who need the information to respond to your inquiry or provide services.
• Suppliers, manufacturers, inspectors, logistics providers and other project partners where needed to assess requirements, prepare quotations or coordinate an agreed project.
• Technology and professional service providers that support website hosting, content delivery, security, analytics, communications, document storage, accounting or legal services.
• Authorities or other parties where disclosure is required by law or reasonably necessary to protect rights, safety, property or the integrity of our services.
• A successor or transaction party in connection with a merger, reorganization, financing, sale of assets or similar business transaction, subject to appropriate safeguards.

We do not sell personal information for money. We require service providers to handle personal information only for authorized purposes and subject to appropriate confidentiality and security obligations where applicable.

7. International Data Transfers

We operate from China and serve customers internationally. Your personal information may therefore be accessed, stored or processed in China and in other countries where our service providers or project partners operate. Data protection laws in those countries may differ from the laws in your country.

Where required, we use appropriate measures for international transfers, which may include contractual protections, transferring to a country recognized as providing adequate protection, or relying on another legally permitted transfer mechanism.

8. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy. The retention period depends on the nature of the information and our relationship with you. We consider:

• How long an inquiry, quotation, project or business relationship remains active.
• The time reasonably needed for follow-up, warranty, after-sales support and dispute handling.
• Accounting, tax, customs, compliance and other legal record-keeping requirements.
• Security, fraud-prevention and business continuity needs.
• The retention controls available in analytics and other service-provider systems.

When information is no longer needed, we will delete it, anonymize it or securely isolate it until deletion is possible, subject to applicable law and backup cycles.

9. Data Security

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. These measures may include access controls, encrypted website connections, network security, backups and limiting access to personnel or providers with a business need.

No method of transmission or storage is completely secure. You should use appropriate care when sending confidential project files online and contact us if you believe your information has been compromised.

10. Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information.
• Object to or request restriction of certain processing.
• Request a portable copy of certain information.
• Withdraw consent where processing is based on consent.
• Opt out of certain marketing communications.
• Appeal a decision on a privacy request where applicable.
• Complain to the data protection authority in your country or region.

To make a request, email [email protected] with the subject line “Privacy Request.” Please describe your request and the information or interaction involved. We may need to verify your identity and authority before responding. We will not discriminate against you for exercising a privacy right provided by law.

11. Children's Privacy

Our website and services are intended for business customers and adults involved in building projects. They are not directed to children, and we do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, please contact us so that we can review and delete it where appropriate.

12. Third-Party Links

The website may contain links to websites, messaging platforms or services operated by third parties. Their collection and use of personal information are governed by their own privacy policies. We encourage you to review those policies before providing information to a third party.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology or legal obligations. The revised policy will be posted on this page with an updated “Last updated” date. If a change materially affects how we use personal information, we will provide additional notice where required by law.

14. Contact Us

If you have a privacy question or wish to exercise a privacy right, contact us: